1. Introduction

Welcome to Retilly. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy, in compliance with the EU General Data Protection Regulation (GDPR) and Dutch privacy laws.

2. Information We Collect

We may collect both personal and non-personal information, including:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment details (processed securely via third-party providers)
  • Browsing behavior and preferences (via cookies and analytics tools)

We only collect data that is necessary, lawful, and relevant to the services we provide.

3. How We Use Your Information

Your personal information may be used to:

  • Provide and improve our products and services
  • Process transactions and deliver orders
  • Respond to customer support requests
  • Personalize user experience
  • Conduct analytics and improve website performance
  • Send important updates and (where consent is given) marketing communications

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track user activity and enhance website functionality. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

5. Third-Party Services

Our website may contain links or integrations with third-party services (such as payment gateways or analytics tools). These services have their own privacy practices, which we do not control. We encourage you to review their privacy policies before engaging with them.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share information with:

  • Trusted third-party service providers (e.g., shipping, payment processors)
  • Legal authorities, if required to comply with laws or regulations
  • Partners assisting us in fraud prevention and website security

7. Data Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Please note that no data transmission over the internet is 100% secure, but we take all reasonable steps to safeguard your information.

8. Children’s Privacy

Our website is not directed at children under 16 years of age, in accordance with GDPR. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will promptly delete it.

9. Your Rights Under GDPR

As an EU resident, you have the following rights:

  • Right to Access – request a copy of your personal data
  • Right to Rectification – correct inaccurate or incomplete data
  • Right to Erasure (“Right to be Forgotten”) – request deletion of your data
  • Right to Restrict Processing – limit how we process your data
  • Right to Data Portability – request transfer of your data
  • Right to Object – opt-out of certain processing activities (e.g., marketing)

To exercise your rights, please contact us using the details below.

10. Data Retention Policy

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, data will be securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date clearly indicated. Please review this page regularly to stay informed.

12. Legal Compliance

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and Dutch privacy legislation. In case of conflict between this policy and applicable law, the latter shall prevail.

13. Acceptance of Terms

By using our website, you acknowledge and accept this Privacy Policy. If you do not agree with these terms, please discontinue using our site. Continued usage signifies your acceptance.

14. Get in Touch with Us!

We’d love to hear from you! Whether you have questions, need recommendations, or want to place an order, our team is always ready to help.

Phone: +12126827858
Email: support@retillys.com
Address: Steegstraat 5, 6041EA Roermond, Limburg, Netherlands