Shipping Policy
At Shenkii we aim to provide efficient and reliable shipping services to ensure that your orders are delivered on time. This policy outlines our shipping procedures, handling times, and estimated delivery durations.
Order Cut-off Time
- Time: 9:00 AM
- Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
- Orders placed after the cut-off time will be processed on the following business day.
Handling Time
- Processing Time: 1 to 2 business days
- Fulfillment Days: Monday – Friday
We strive to prepare your order for shipping as quickly as possible, typically within the specified handling time.
Transit Time
- Estimated Transit Time (All Destinations): 3 to 5 business days
- Shipping Days: Monday – Friday
Please note that transit times may vary depending on the shipping carrier and your location.
Total Delivery Time
- Estimated Delivery Time for All Destinations: 3 to 5 business days
For any shipping-related inquiries, feel free to contact us at support@retillys.com.
Refund and Returns Policy
At Shenkii, customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, this Refund & Return Policy outlines how you can return products or request a refund in compliance with U.S. laws and policies.
By purchasing from our website, you agree to the terms of this Refund & Return Policy. Please read the details carefully to understand the process and requirements.
Return Eligibility
Products can be returned if they are unused, in their original condition, and in the original packaging within 14 days from the date of receipt. Items must be in resalable condition to qualify for a refund or exchange. Custom or personalized products may not be eligible for return unless they arrive damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective product, contact our customer support team within 24 hours of delivery. We will verify the issue and provide a replacement or a full refund, as per your preference.
How to Initiate a Return
To return an item, contact our customer support team at support@retillys.com to request a Return Authorization Number (RMA). Returns without an approved RMA will not be processed. Ensure the product is securely packed to prevent further damage during return shipping.
Return Shipping Costs
If the return is due to customer preference (not due to defects or errors on our part), the customer will be responsible for return shipping costs. For defective or damaged items, we will provide a prepaid return label for the return shipping.
Refund Policy
Once a customer requests a refund, we will begin processing the refund within 3 business days. Refunds will be completed and issued within 14 business days. Please note that additional time may be required by your bank or payment provider to process the refund.
Non-Refundable Items
Certain items are non-refundable, including:
Exchange Policy
We offer exchanges for the same product if it is damaged, defective, or if the wrong item was sent. Exchange requests must be made within 14 days of receiving the product and are subject to availability.
Order Cancellation
Orders may be canceled if they have not yet been processed or shipped. If the order has already been processed or shipped, the customer must follow the standard return process outlined above.
Product Condition for Returns
Returned items must be in their original, unused, and undamaged condition. All original packaging, accessories, and instructions must be included.
Refund Exceptions
Refunds may not be provided for items that are returned incomplete, have missing parts, or are altered in any way. Such items may be returned to the customer.
Proof of Purchase Requirement
All refund or return requests must include proof of purchase, such as an order number or receipt. Refunds will not be processed without proof of purchase.
Exemptions from Return Policy
Items excluded from returns include sale clearance items, final sale products, or promotional items unless they are defective or incorrect.
Responsibility for Lost Packages
If a return package is lost during shipment (when the customer arranges the return shipping), we are not responsible unless the error is determined to be on our part. We recommend using trackable shipping services for returns.
Customer Agreement
By purchasing from our website, you agree to comply with the terms of this Refund & Return Policy. This ensures that returns are handled efficiently and fairly.
Rights Under Consumer Protection Laws
This Refund & Return Policy adheres to all applicable U.S. federal and state consumer protection laws. Customers have specific legal rights regarding their purchases under these regulations.
For Further Assistance
For any inquiries or further assistance, contact us at support@retillys.com.
Rezensionen
Es gibt noch keine Rezensionen.